Customer care · Updated 4 October 2026

Clothing delivery and returns

This policy covers clothing bought online from Brian Chapman trading as VoyaKind. It does not limit your statutory consumer rights.

Delivery

Where stated on the product listing, estimated dispatch is 3–5 working days. Dispatch is not the delivery date. Please check your product and checkout information for delivery charges and any agreed delivery times.

Changing your mind

Notify us within 14 days after the day you receive your clothing if you wish to cancel. You then have a further 14 days after notifying us to send it back. Email voyakind2026@gmail.com with your order reference and a clear statement that you wish to cancel. You do not need our approval to exercise your statutory cancellation right.

Clothing should be unworn and unwashed, apart from reasonable trying-on as you would in a shop. We may reduce your refund to reflect actual loss in value caused by wear or handling beyond what is necessary to inspect the item. Trying clothing on does not itself remove your cancellation right.

Where and how to return

You may use any suitable postal or courier service that delivers to this address. Pack the clothing securely and include your order reference. Keep proof of posting; tracked postage is recommended, not compulsory. We do not currently offer an InPost locker-return option.

You pay the direct return-postage cost for change-of-mind returns, including choosing the wrong size. For faulty, damaged or incorrectly supplied goods, we cover reasonable return costs; contact us so we can help arrange the return.

Refunds

For statutory change-of-mind cancellations, we refund without undue delay and within 14 days of receiving the goods back or evidence you sent them back, whichever is earlier. Refunds use the original payment method unless you expressly agree otherwise, without a refund fee.

When you cancel the whole order, we also refund the cost of our least expensive standard outbound delivery option. Any extra paid for a premium delivery service is not refundable under change-of-mind cancellation rights. Any lawful deduction for reduced value will be explained.

Faulty goods and goodwill returns

Your rights concerning faulty, damaged, misdescribed or incorrectly supplied goods are unaffected by the change-of-mind deadline or condition guidance above. A fault discovered after wearing clothing is not automatically excluded.

Additional goodwill returns outside your statutory rights are considered at our discretion. This discretion never replaces or restricts a legal entitlement to a remedy.

Optional cancellation notice

You may email or post the following to the contact details above, or use any other clear cancellation statement: “I give notice that I cancel my contract for the following goods: [items]. Ordered on / received on: [date]. Order reference: [reference]. Customer name and address: [details]. Date: [date].” Sign it if submitting on paper.

Questions? Contact VoyaKind.